From Pre-Delivery to After-Sales: The Full ASG Sitrak Melbourne Ownership Experience

Purchasing a truck is a significant investment. Who looks after it — and how — matters just as much as the truck itself.

At ASG Sitrak Melbourne, we've built our operation around one principle: our customers should feel supported from the moment they sign, right through the life of their vehicle. That means a qualified, well-trained workshop team, a thorough pre-delivery process, backed warranty support, and a service team that knows Sitrak trucks inside and out.

A Trained Team You Can Trust

It starts with our people. Our mechanics go through regular structured training — both theoretical and hands-on — covering the full range of Sitrak systems: engine management, transmissions, braking, electrical, and safety technology. Understanding the engineering behind the trucks they work on makes our technicians faster to diagnose, more accurate in their repairs, and better equipped to spot something before it becomes a bigger problem.

Ongoing training isn't optional here. It's part of how we maintain the standard our customers expect.

Pre-Delivery: Every Truck Is Prepared Before It Leaves

Every truck sold through ASG Sitrak Melbourne goes through a full pre-delivery process before it reaches the customer. This includes a Vehicle Pre-delivery Check (VPC) and a comprehensive pre-inspection checklist — mechanical systems, electrical, safety features, fluid levels, body condition, and more — carried out by our qualified mechanics.

By the time your truck leaves our Dandenong dealership, it's been properly prepared and signed off. You're not picking up a truck that needs settling in — you're picking up one that's ready to work from day one.

Warranty Backed by In-House Support

Sitrak trucks come with a 3-year / 600,000km cab and chassis warranty, and when something does come up under warranty, you're dealing with the same team that prepared your truck — not a call centre or a third party. Our mechanics know the vehicles, know the warranty process, and can work through issues efficiently.

We don't pass the problem on. We handle it.

Ongoing Servicing and Problem Solving

Beyond warranty, our workshop is set up to handle the full range of servicing your truck needs throughout its working life — scheduled maintenance, diagnostics, repairs, and anything that comes up unexpectedly.

Fleet downtime is expensive. Our team works to minimise it. Whether it's a routine service or an unexpected issue, we aim to turn it around as quickly as possible with mechanics who know exactly what they're looking at.

If something's not right with your truck, bring it in. We'll find it, fix it, and get you back on the road.

One Team. The Full Journey.

From pre-delivery through to years of operation, the same qualified team at our Dandenong dealership is with you. That consistency — knowing who's working on your truck and that they know what they're doing — is something we think every fleet operator deserves.

Come in and talk to our team, or get in touch today.

📞 0406 661 380🌐 asgau.com.au/contact